Support

How can we help?

Report a problem, share an idea to make practice smoother, or ask about working together

Email support

We read every message and usually reply within 1–2 business days

We review messages on business days, in the order they arrive

Bugs and technical help

Trouble connecting your piano, or an app error? Tell us your device model, OS version, and the piece you were practicing.

Have an idea that would make practice work better for you? We’d love to hear how you practice.

Music education partnerships, access for institutions, press, or questions about where Virtu is headed