Virtu Help
How can we help?
Find out how the app works, and pick up tips that make practice easier.
Browse by topic
- Getting startedSupported devices, Preferences and setting up your first piece
- Connection and soundConnecting a digital piano, output device, latency calibration
- PracticeAdaptive practice, real-time analysis, play shortcuts
- Scores and recordingsImporting scores and saving recordings
- Plus and billingRestoring a purchase and cancelling
- Account and dataUsing several devices, deleting your account, contacting us
Frequently asked questions
See allHow do I connect my digital piano?Connection and sound
All you need is a USB cable. Virtu finds the connected piano by itself, so there is nothing to select.
Read moreVirtu doesn’t respond when I playConnection and sound
Check the MIDI status at the top of the practice screen first. No MIDI device means the piano isn’t connected yet; MIDI disconnected means the connection dropped.
Read moreI played in time, but Virtu says I was lateConnection and sound
Every speaker and pair of headphones adds its own delay before you hear the click. Measure it once with Latency calibration and timing judgments allow for it.
Read moreCan I practise with my own score files?Scores and recordings
Yes. Bring in a MusicXML file (.xml, .musicxml or .mxl) with Import score in Library.
Read morePlus isn’t showing on my new devicePlus and billing
Sign in to the App Store or Google Play account you bought Plus with, then choose Restore purchases on the Plus screen.
Read moreDoes my practice carry over to another device?Account and data
With Plus, turn on Cloud continuity and your scores, practice history and recordings carry over. Turn it on once on each device.
Read moreTry these tips
All tips- TipPlay Virtu’s sound through a virtual instrumentSet Output device to MIDI and pick an instrument under MIDI output, and the music Virtu plays comes out in that instrument’s sound.
- TipLine up timing judgments with latency calibrationTap along with the metronome, and Virtu allows for how late sound reaches you on this device when it judges your timing.
- TipLet adaptive practice set the paceWith Adaptive practice on, each card starts at the speed and passage that suit it. Below the bar you retry more slowly, and a pass takes you back to the original speed.
Didn’t find your answer?
Write to support@virtu-oso.com. We read every message and usually reply within 1–2 business days.
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