Virtu doesn’t respond when I play
Check the MIDI status at the top of the practice screen first. No MIDI device means the piano isn’t connected yet; MIDI disconnected means the connection dropped.
Check these first
- The piano is switched on.
- The USB cable is firmly plugged in at both ends and is not a charge-only cable.
- The piano’s USB/MIDI output mode is on. The setting has a different name on each model.
- If the practice screen says MIDI is unavailable, choose Search again.
Still nothing? Unplug the cable, close Virtu completely and open it again. You can keep using the practice screen while the piano is disconnected, and Virtu picks the piano up again as soon as it is back.