Delete your Virtu account
Delete your account in Virtu’s Settings, or request deletion here if you no longer have the app. Deleting your account deletes or anonymizes your account details and removes your sign-in links. If you delete it in the installed app, Virtu data saved on that device is removed too. To keep your account and remove only that device’s data, choose “Delete data from this device.”
Delete in the app
- Open Settings → Account → Delete Virtu account. On a phone, open Settings with the gear button on the More screen.
- Review what will be deleted, then enter the confirmation phrase shown in the app.
- If asked, sign in again, then return to Settings to continue.
- If you used Sign in with Apple, choose Apple when asked so Virtu can disconnect it.
- Deleting your account doesn’t cancel App Store or Google Play subscriptions; the store keeps billing until you cancel. Cancel any subscription you no longer want in your store account.
- When account deletion finishes, Virtu clears this account’s sign-in and account data in the app. If you have the installed app, it also removes local scores, recordings, practice history, and saved settings from that device.
Request deletion by email
Email us from the address you use for Virtu, and tell us whether you signed in with Google or Apple. The email button below fills in the subject for you. Never send a password, security code, payment card number, or other private information. We may ask you to confirm that you own the account.
If you used Sign in with Apple, we may ask you to sign in with Apple once more in Virtu so we can disconnect it. We’ll never ask you to send a password or security code.
An email request can’t delete files on a device we can’t access. If Virtu is still installed, use “Delete data from this device” in the app, then clear the app’s storage or uninstall it if needed.
What we remove
- Your name, email address, and profile photo (replaced or cleared)
- Your Google and Apple sign-in links (Apple access is revoked)
- Practice data, recordings, and share links stored online
- Subscription access, notifications, and preferences
- The email address and name sent to RevenueCat
What may remain
Purchase and refund records are kept for 5 years after the purchase or refund, as Korean consumer law requires, and then deleted. Support cases and emails, with your contact details, are kept for 3 years after they are handled so we can tell whose request it was. Posts (including the performances shared in them), comments, and reviews you wrote stay as a deleted member’s, so delete them first if you want them gone. Feedback you sent in the app stays without your account details, and usage and practice records used for statistics and for research that improves our practice features are pseudonymized. RevenueCat, which manages subscriptions, keeps only purchase records; we remove the email address and name it received. To remove Virtu from your Google account too, use Google’s third-party access settings.
Server logs are deleted after 90 days, copies in database backups within 30 days, and sign-in session records about 30 days after the session expires. See the privacy policy for each provider’s retention. Read the privacy policy
Delete data from this device
In the installed app, this permanently deletes your scores, recordings, practice history, and other Virtu data stored on this device. Your Virtu account and data stored online aren’t deleted. Online backups are kept only while you have Plus and are deleted at least 90 days after Plus ends. You’ll be signed out on this device.