Delete Your Virtu Account
Delete your cloud account from Virtu settings, or send a deletion request here if you no longer have the app. Local-only deletion remains a separate control.
Delete in the app
- Open Settings → Account → Delete Virtu account.
- Review the cloud, device, and retained-record scope, then type DELETE.
- If asked, sign in again. Virtu resumes the deletion intent when you return to Settings.
- If Sign in with Apple is linked, choose Apple when prompted. Virtu requires that deletion reauthentication so it can revoke the Apple authorization.
- If an Apple App Store or Google Play subscription still renews, open subscription management, cancel it, then return and retry.
- After the cloud account is anonymized, Virtu removes the account's local database data, recordings, tokens, cached profile, subscription state, notification state, analytics identity, and offline identity from that device.
Request deletion without the app
Email us from the address used for Virtu sign-in. Include whether you used Google or Apple and write “Virtu account deletion request.” Never send a password, access token, identity token, purchase receipt, or other secret. We will verify account ownership before processing the request.
If Apple is linked, Virtu revokes the stored Apple authorization before anonymizing the account. For an older account that has no revocation credential on file, support will ask you to sign in with Apple once in Virtu; support will never ask you to send that credential.
Email privacy@virtu-oso.comA remote request cannot erase files on a device we cannot reach. If the app is still installed, also use “Delete local practice data,” clear the app's storage, or uninstall it after the request is complete.
Removed or disconnected
- Google and Apple sign-in links
- Personal cloud-profile fields
- Notification registrations and preferences
- Subscription entitlement access
- Feedback, reviews, and non-retained cloud activity linked to the account
Profile tombstone and retained records
Virtu does not physically delete the backend user row. Its profile becomes a tombstone: status is changed to deleted, personal profile fields are replaced, and sign-in links are removed. Financial and audit records remain linked to that tombstone and may retain limited provider transaction or refund references, refund explanations, or operator audit details where required. Those retained records are not necessarily anonymous.
Limited records may also remain temporarily in protected backups or where law requires retention. See the Privacy Policy for details.
Local data is a separate choice
“Delete local practice data” removes recordings, scores, practice history, and other data for the signed-in user from the current device but leaves the Virtu cloud account active. “Delete Virtu account” anonymizes the cloud account and then performs that local cleanup on the current device.