Frequently asked questions
Answers to the questions we hear most.
How do I connect my digital piano?Connection and sound
All you need is a USB cable. Virtu finds the connected piano by itself, so there is nothing to select.
Read moreVirtu doesn’t respond when I playConnection and sound
Check the MIDI status at the top of the practice screen first. No MIDI device means the piano isn’t connected yet; MIDI disconnected means the connection dropped.
Read moreI played in time, but Virtu says I was lateConnection and sound
Every speaker and pair of headphones adds its own delay before you hear the click. Measure it once with Latency calibration and timing judgments allow for it.
Read moreCan I practise with my own score files?Scores and recordings
Yes. Bring in a MusicXML file (.xml, .musicxml or .mxl) with Import score in Library.
Read morePlus isn’t showing on my new devicePlus and billing
Sign in to the App Store or Google Play account you bought Plus with, then choose Restore purchases on the Plus screen.
Read moreDoes my practice carry over to another device?Account and data
With Plus, turn on Cloud continuity and your scores, practice history and recordings carry over. Turn it on once on each device.
Read moreWhich devices can I use Virtu on?Getting started
Virtu runs on iPhone and iPad (iOS 15 or later) and on Android phones and tablets (Android 10 or later).
Read moreHow do I cancel Plus?Plus and billing
Cancel in your App Store or Google Play account before the next renewal date. You keep Plus until the end of the current billing period.
Read moreHow do I delete my account?Account and data
Go to Preferences › Account › Delete Virtu account. If a subscription renews automatically, cancel it in the store first.
Read moreDidn’t find your answer?
Write to support@virtu-oso.com. We read every message and usually reply within 1–2 business days.
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